Changing your mind, and getting money back

Before you have paid

Message the Page or call 0927 831 1000 and we will cancel it. There is no fee and you do not need a reason. An unpaid booking has cost the kitchen nothing yet.

If you simply do not pay, the order closes itself five hours before your booked time and nothing is cooked. You do not have to tell us — though it helps the kitchen if you do.

After you have paid

A confirmed payment is normally not refunded. Your lechon is roasted for your booking and cannot be sold to somebody else at short notice, so the money has already become food by the time you change your mind.

What we do instead is move it. Tell us and we will reschedule your order to another day that still has room in the kitchen, with your payment carried across to it. Ask before 11:59 PM on the day before your booked day — after that the belly is already being prepared for you.

Paid part of it? The balance is then due five hours before your new booked time, not the old one.

When we do refund

Refunds are the owner's decision, and these are the cases that get one:

• We cannot fulfil your order — a kitchen problem, a sold-out day, anything at our end.
• You paid twice for the same order.
• You paid more than the order came to. The excess comes back.
• We matched a payment to the wrong order and have to unpick it.
• You paid part of an order and the rest never arrived by the deadline, so the order closed. What you did send comes back to you.
• Anything else the owner decides warrants one.

A refund is sent back to the account it came from. We record it against your order as its own transaction — we never edit or delete the original payment to make it look like the money never arrived.

If the food was not right

Tell us. An order that was cooked, collected and not good enough is ours to put right, and the owner will offer one of two things: your money back, or half off your next order.

A half-off promise is fixed in pesos at the moment it is made and does not expire. Any of our staff can apply it when you next order — you will not be waiting on the owner to be at a screen.

How to ask

Message our Facebook Page or call 0927 831 1000, with your order number to hand. Cancellations and reschedules are usually answered the same day. A refund has to reach the owner, so give it a little longer.

Your rights as a buyer

None of this reduces what the Consumer Act of the Philippines (Republic Act 7394) gives you. Food that is not as described, or not fit to eat, is our problem to fix whatever this page says about refunds being exceptional.

The rest of how we work is on the Terms page.